Last updated: 19th October 2026
Who we are
This privacy policy explains how Ivygrove uses personal information collected through our website, ivygrove.co.uk, and when you contact us about our properties by email, phone or in person.
Ivygrove Group is a family owned property development and investment group based in Derby. The data controller responsible for your information is Ivygrove Developments Limited, a company registered in England and Wales (company number 01279304), whose registered office is at Racecourse Industrial Park, Mansfield Road, Derby, DE21 4SX. We are registered with the Information Commissioner's Office (ICO) under registration number ZA750455.
In this policy, "Ivygrove", "we", "us" and "our" mean Ivygrove Developments Limited.
This policy covers our website and enquiries. If you are a tenant, contractor or supplier, your lease or contract also explains how we use your information.
How to contact us
If you have any questions about this policy or how we use your information, please contact us:
Email: enquiries@ivygrove.co.uk
Phone: 01332 343247
Post: Data Protection, Ivygrove Developments Limited, Racecourse Industrial Park, Mansfield Road, Derby, DE21 4SX
The information we collect
Information you give us
When you use the enquiry or contact forms on our website, we collect:
your full name
your company name, if you give it
your email address
your phone number
your message
whether you have agreed to receive news and offers from us
the page or property you were looking at when you got in touch
We also collect the information you give us when you email, phone or visit our office, including maintenance reports sent to enquiries@ivygrove.co.uk.
Please do not include sensitive information, such as details about your health, in a form or email unless we have asked for it.
Information collected automatically
When you visit our website, we and the services we use collect some technical information, such as your IP address, browser and device type, and the pages you visit. Some of this is collected using cookies. Our Cookie Policy explains what we use and how you can control it.
How we use your information
Why we use it | What we use | Our lawful basis |
|---|---|---|
To respond to your enquiry and tell you about the properties you have asked about | Your contact details and message | Our legitimate interests in responding to people who contact us. If you are looking to lease or buy a property, taking steps at your request before entering into a contract. |
To handle maintenance reports and manage tenancies | Your contact details and details of the issue | Performing our contract with you (your lease) |
To send you news and offers, if you have ticked the box to receive them | Your name and email address | Your consent, which you can withdraw at any time |
To understand how our website is used so we can improve it | Analytics data collected through cookies | Your consent, given through our cookie banner |
To keep our website and forms secure and protect them from spam | Your IP address, device information, reCAPTCHA data and the details you enter in our forms | Our legitimate interests in protecting our website and the people who use it |
To meet our legal obligations, and to establish or defend legal claims | Any relevant information | Legal obligation, and our legitimate interests |
Where we rely on legitimate interests, we have considered whether those interests are outweighed by your rights. You can object to this use of your information at any time (see Your rights below).
We do not sell your personal information, and we do not make decisions about you using automated processes that have legal or similarly significant effects.
Who we share your information with
We only share your information where we need to, with:
other companies in the Ivygrove Group, where your enquiry relates to their part of the business
the letting agents we market some properties with, where your enquiry is about a property they are marketing for us
Mailgun, which delivers the email notifications our website sends us when you submit a form
Microsoft, who provide our email
Google, who provide Google Analytics (only if you consent), Google reCAPTCHA and Google Maps on our website
professional advisers such as our solicitors, accountants and insurers, where necessary
the police, regulators or other organisations, where the law requires it
Our service providers can only use your information on our instructions and must keep it secure.
International transfers
Some of our service providers, including Google, Microsoft, Adobe and Cloudflare, are based in or process information in the United States. Where your information is transferred outside the UK, we make sure it is protected, for example through the UK Extension to the EU-US Data Privacy Framework, or the ICO's International Data Transfer Agreement or Addendum. Mailgun handles our website's emails in the European Union, which UK law recognises as giving adequate protection.
How long we keep your information
Information | How long we keep it |
|---|---|
Enquiries that do not lead to a lease or sale | [24 months] from our last contact with you |
Tenant, contractor and supplier records | The length of the lease or contract plus 6 years |
Spam check records | 1 year |
Marketing preferences | Until you unsubscribe. We then keep your email address on a suppression list so that we do not contact you again. |
Website analytics | [2 months] |
How we protect your information
Our website uses an encrypted (HTTPS) connection, access to your information is limited to the people who need it, and our service providers are required to keep it secure. No method of sending information over the internet is completely secure, but we take appropriate steps to protect what you share with us.
Your rights
Under UK data protection law, you have the right to:
ask for a copy of the information we hold about you
ask us to correct information that is wrong or incomplete
ask us to delete your information
ask us to restrict how we use your information
object to us using your information, including for direct marketing, at any time
ask us to transfer your information to another organisation
withdraw your consent at any time, where we rely on it
To use any of these rights, please contact us using the details above. There is usually no charge, and we will respond within one month. We may need to confirm your identity before we act on your request.
You can unsubscribe from our emails at any time using the link in any email we send, or by contacting us.
Complaints
If you are unhappy with how we have used your information, please contact us first so we can try to put it right.
You also have the right to complain to the Information Commissioner's Office:
Website: ico.org.uk/make-a-complaint
Phone: 0303 123 1113
Post: Information Commissioner's Office, Wycliffe House, Water Lane, Wilmslow, Cheshire, SK9 5AF
Links to other websites
Our website links to other websites, including our letting agents and social media sharing links on our news articles. We are not responsible for how those websites use your information, so please read their privacy policies.
Children
Our website is not aimed at children, and we do not knowingly collect information about children.
Changes to this policy
We may update this policy from time to time. The date at the top shows when it was last changed.